FAQs

Questions

What are the steps to get certified
Payment policy
Credit card payments
Purchase order payments
Company check payments
Registering multiple students
Training prerequisites
Instruction hours
Class confirmation notifications
Student cancellation policy
Class changes or cancellations
Inclement Weather
Onsite training
Customized courses
How to reach us

What are the steps to get certified
Certification within the HP Certification Program (HPCP) for ProCurve Networking can be achieved by following these easy steps.

Payment policy
All ProCurve Technical Training class rates are $650.00 per day (excluding ASE BootCamp @750.00 per day) beginning March 1, 2008.Training rates for Partners, Resellers and Distributors are $500.00 per day. All classes must be paid in full BEFORE the start of class. Next Step Learning (NSL), ProCurve 's authorized training vendor in the Americas, accepts credit card payments, purchase orders, government purchase order forms, company checks and ProCurve authorized training vouchers when appropriate.

Credit card payments
NSL accepts credit card payments for training. After registering online, be prepared to follow up via email or phone:

1. Indicate card type: VISA, Master Card, or American Express
2. Provide the cardholder's name as indicated on the card.
3. Provide the credit card number and expiration date.

Purchase Orders
If you wish to use a purchase order to hold your seat for a future event, then NSL must receive a copy of your company or government purchase order upon registration or *at least 20 days before* the start of class and this purchase order must be paid via credit card or check which must be provided to NSL *at least 14 days before* the start of class. (See Credit card payments and Company check payments for details)

1. Ensure your purchase order includes:
   - Purchase order number
   - Class information: course names, dates and locations
   - Student registration information: student names, company names
   - Billing contact information: name, company, address and phone number
   - Total payment amount
   - NSL must be listed as the vendor
2. Fax a copy of the purchase order to 770-521-1565 or send via email to info.procurvetraining@nextsteplearning.com
3. When using a purchase order to hold your seat, please remember that all classes must be paid in full BEFORE the start of class.

Company check payments
All company checks must be provided to NSL upon registration or *at least 14 days before* the start of class.

1. Check must display company name and phone number
2. Check must be made payable to: Next Step Learning, Inc. 
3. Fax a copy of the check to 770-521-1565
4. Send the original check via overnight delivery to complete the registration payment process Send the check to the attention of:
   
   Robin Wilkinson
   Next Step Learning
   2500 Northwinds Pkwy, Suite 460
   Alpharetta, GA 30009
   Phone Number: 770-225-3421

Registering multiple students
Each student must have an individual online profile to register for ProCurve training. If you would like to register multiple students (5 or more) for a class, contact NSL, ProCurve 's authorized training vendor for assistance at info.procurvetraining@nextsteplearning.com or call, 770-225-3421.

Training prerequisites
Students are responsible for ensuring they have the proper prerequisite knowledge and skills before attending a course. All prerequisites are listed in the individual course descriptions.

Instruction hours
For most ProCurve product training, classes begin at 8:30 am and continue until 5:00 pm unless otherwise indicated by the instructor. Typically, there is a 45-minute lunch break, as well as a 15-minute break mid-morning and again mid-afternoon. Continental breakfast and mid-afternoon snacks are provided. Class registration confirmation notices and email reminders provide students with more specific information about each class.

Class confirmation notifications
A confirmation notice, with information on the date, time, and location of your class, will be emailed to you upon receipt of your registration and payment information. NSL's (ProCurve 's authorized training vendor in the Americas) cancellation policy is also explained in the confirmation notice.

Student cancellation policy
Class cancellations are accepted without penalty up to 14 days or ten (10) business days before the start of the class. Cancellations with less than 10 business days' notice are subject to a $650.00 cancellation fee. Students who do not cancel their registration and do not show up for training are billed at the full rate of $650/day for all classes registered.

ProCurve training class changes or cancellations
NSL, ProCurve 's authorized training vendor for the Americas, reserves the right to change course schedules, modify course content, and cancel courses when necessary. We reserve the right to cancel a class up to 14 days in advance of the start date of the class if it does not meet minimum attendance requirements. A minimum of eight (8) students are required to hold a class. If a class is cancelled due to not meeting minimum attendance requirements, no charges are incurred by the students. If a course is canceled, NSL will make every effort to notify students at least 5 business days before the class start date. ProCurve or NSL is not responsible for any associated student travel arrangements.

Inclement Weather
NSL reserves the right to cancel classes due to inclement weather. In case of inclement weather, contact us at 770-225-3421. Provided the facility where the training is being held is open, classes will be held and our no-show policy (as pointed out in the "Student cancellation policy") will be enforced if you do not attend.

Onsite training
On-site training can be an efficient, cost-effective method to train multiple individuals from the same organization. NSL, ProCurve 's authorized Americas training vendor, will deliver training classes at your location, provided the appropriate training environment can be made available. For more information or to schedule on-site training, contact us at info.procurvetraining@nextsteplearning.com or call toll free 770-225-3421.

Customized courses
NSL, ProCurve 's authorized Americas training vendor, can develop courses specifically to meet your organization's unique education and training needs. Customized training can be provided at your location, at an agreed upon location near you, or at an ProCurve training center when available.

How to reach us
We welcome your questions, comments, and suggestions. To contact a training coordinator, please call, fax, or send an email to us at:

Phone: 770-225-3421
Fax: 770-521-1565
Email: info.procurvetraining@nextsteplearning.com

Or you may use the Contact Us page.